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Privacy Policy

How your information is used.

Using our services.

Andrew Creer Massage offers massage services to the public. We have to hold the medical history and treatment details of the people who have requested these services to provide a safe and ethical service. These records are paper based and are securely stored and are never shared. Due to insurance reasons these records must be kept for 6 years after the date of your final treatment after which time they will be securely destroyed.

You have the right to access your records at any time by requesting this in writing.

Contact via social media.

If you send us a private or direct message via social media the message will be archived within the social media platform it was sent to unless you request its deletion. It will not be shared with any other organisations.

Contact via telephone.

When you call us any personal data that you give us will be used to track customer interaction.

Contact via email.

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

Visitors to the website.

When someone visits we use several third party services to collect standard internet log information and details of visitor behaviour patterns. These tools use ‘cookies’ – text files kept on your computer to collect standard internet log info and movement on the website in an anonymous form. The info generated by the cookie (including IP address) is transmitted to the respective provider. We do this to find out things such as the number of visitors to the various parts of the site and help us improve the usefulness of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow the third parties to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Your rights.

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.

You can read more about those rights here.

Specifically you have the following rights:

  • the right to be informed.
  • the right of access.
  • the right to rectification.
  • the right to erasure.
  • the right to restrict processing.
  • the right to data portability.
  • the right to object.
  • the right to not be subjected to automated decision making including profiling.

To learn more about these rights please visit the Information Commissioners Office.